Refund and Returns Policy

At Haylo Botanicals, your satisfaction is our priority, and we want you to love our products as much as we do. If, for any reason, you find yourself unsatisfied with your purchase, we have outlined our Refunds and Returns Policy to ensure a smooth process.

Eligibility for Returns: We can only accept returns for items that are in their original packaging and remain unopened. To be eligible for a return, please initiate the process within 30 days from the date of dispatch.

Initiating a Return: To initiate a return, please contact us at info@haylobotanicals.com. Provide your order number and a brief description of the issue. We will guide you through the return process.

Credits, Not Cash Refunds: Upon approval of your return, we will issue you a credit for the returned item(s). Please note that we do not offer cash refunds. The credit can be used towards your next purchase, allowing you to explore other Haylo Botanicals products.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will cover the return shipping costs.

Damaged or Defective Items: If your order arrives damaged or you receive a defective product, please contact us immediately with photos of the damaged item(s). We will work swiftly to resolve the issue and provide a replacement or credit.

Changes to This Policy: Haylo Botanicals reserves the right to update or modify our Refunds and Returns Policy. Any changes will be posted on this page.

Contact Us: For any questions or concerns regarding our Refunds and Returns Policy, please contact us at info@haylobotanicals.com.

Thank you for choosing Haylo Botanicals.